Copyright Policy:
The copyright in the material on this website rests with Morocco Custom Tours. Your access to it does not imply a licence to reproduce and /or distribute without the prior written approval of Morocco Custom Tours
All intellectual property rights are reserved. You may not modify copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website.
You may only download to your own personal computer for viewing purposes and print out pages from this website for your own personal use.
Terms and Conditions:
Booking a tour with Morocco Custom Tours, you will be accepting these conditions on behalf of yourself and all other persons using our services pursuant to a booking made by you.
Once you agree all aspects of the proposal, Morocco Custom Tours will raise an invoice with payment details. Your booking will be confirmed when we receive a deposit of 20% to 30% of the total invoice.
Invoice balance (less deposit) can be paid by cash on .
If it is not possible to make changes to your booking, for whatever reason, you have the choice of proceeding with your holiday as originally booked or canceling and paying the cancellation charges as mentioned below.
Please notify us, in writing, as soon as possible if you need to cancel your travel arrangements. The cancellation charge depends on the number of days between receiving your written cancellation and the start date of your trip:
If you cancel within 30 days or more – only 50% is payable.
If you cancel less than 30 days ahead – No refund is payable (payment in full required)
If war, threat of war, civil unrest, closure of airports, industrial action, threatened or actual terrorist activities or any other event outside the control of the Morocco Custom Tours, either delays or extends the holiday or compels a change in the holiday arrangements during the holiday, we cannot accept liability for any resulting loss, damage or expense and no refunds will be made.
If you have any special requirements (dietary, medical, wheelchair assistance or others) you must inform us before you confirm your booking. We will pass the information onto our suppliers to ensure safe and enjoyable holidays.
Please let us know of any preferences that you might have while making the reservation (hotel locations, bed configurations, and others) and we will try to accommodate all your requests. No compensation will be paid if such requests are not fulfilled.
Our cars are registered and fully insured as tourist vehicles to carry the appropriate number of passengers.
It is compulsory that all members of your party are covered by insurance appropriate to the visit and it is the lead passenger who is responsible for ensuring that all members of the party have adequate and appropriate insurance for the trip.
The insurance must as a minimum provide adequate cover for loss of effects (including money and passport); personal accident; medical expenses; repatriation should you become too ill to continue, including international medical emergency service and air ambulance service costs (the policy must include a minimum cover of €5,000 for medical and repatriation expenses); and all other expenses, which might arise as a result of loss, damage, injury, delay or inconvenience. We also strongly recommend cancellation insurance.
Clients should also check that their insurance policy covers the activities that they will undertake, such as horse & camel riding, trekking, quad bikes etc., noting that some of these activities may be over rough terrain and be at altitudes in excess of 2,000m .
We assume no responsibility whatsoever for personal injury, illness, damage, death or loss incurred during your trip.
Morocco Custom Tours Operator endeavours to ensure that all aspects of your tour meet your expectations, however, we act only as an agent and cannot be held responsible for the actions of carriers, property owners, providers or organisers of activities, guides, and transport . We are not responsible for events outside our reasonable control or if there has been no fault by Morocco Custom Tours. You should understand that safety standards of accommodation and suppliers of local services may not be the same standard as your home country.
Please note that all aspects of your itinerary are subject to change due to unforeseen circumstances or circumstances beyond our control, based on a variety of factors including, but not limited to, weather, road conditions, vehicle maintenance issues and driver illness. We reserve the right to make last minute changes to your tour in such cases and stress that the driver has the authority to make decisions regarding the logistics of your tour based on his experience and “on the ground” knowledge.
Onward Connections – Whilst we will use our local knowledge and experience to ensure you meet your connection for onward travel, we cannot be held responsible for delays caused by unforeseen circumstances or events out of our control. In general, we strongly advise that your onward connection is booked for the day following the day your tour with us ends.
Bicycle hire – For all persons participating in cycling activities please be aware that the availability of protective headgear can vary from destination to destination and therefore we cannot guarantee that headgear will be provided or will be to the same standard as those available in your home country. We invite you to bring your own headgear with you.
You have responsibility for ensuring the possession of valid required travel documents. Your passport must be valid for the date of your return and should contain a blank page for the visa on arrival stamp. You should also have a return ticket booked. Visa requirements differ country to country and it is your sole responsibility to ensure that all passport and visa requirements are met prior to arrival in Morocco and we cannot be held responsible for missed holiday or repatriation costs caused by the failure to meet these requirements.
We take full responsibility to ensure security measures are in place to secure your private and confidential information that you have provided to us during the booking.
The information collected from you will be used to make reservations with hotels and third parties, to arrange your travel requirements. We will share your special requirements with relevant suppliers to ensure your safety and enjoyment. In making a booking with us, you consent to this information being passed onto the relevant persons. We reserve the right to use photographs and case studies on our website and social media pages for publicity purposes. If you do not wish us to do so please advise us at the time of booking.
In the unlikely event that you have reason to complain, please immediately contact your driver/hotel/guide who will do anything possible to resolve the complaint immediately. If this is not possible, please contact our office with details of your complaint. We strongly recommend that you discuss any areas of concern with us at the time in order to give us the opportunity to put things right. We want you to enjoy your holiday and will do everything within our capabilities to make this happen.